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What can I do if a courier company lost my package but marked it as delivered?
According to USPS, a missing mail or package is considered lost after 7 business days from the submission of the online help request form.
If a package is marked as "out for delivery", it means it has left the final distribution center or facility and is en route to the recipient's location.
Once a package is marked as "out for delivery", it is in the hands of the delivery driver, and the customer's responsibility is over.
For lost packages, claims must be filed within 60 days of the shipment date, and for damaged packages, claims must be filed within 30 days of the delivery date.
If the claim is not filed within the specified time limit, it may be denied.
UPS may require an inspection of the package and its contents before approving the claim.
The United States Postal Service (USPS) recommends that customers report missing packages within 7 business days from when they submitted their online help request form.
If a package is reported missing, the courier company may launch an investigation to try to locate the package and may ask the customer to provide additional information or fill out a claim form.
If the package is not found, the customer may be eligible for compensation, depending on the courier company's policies and the specific circumstances of the case.
According to FedEx, if a package's tracking status says it was delivered but it can't be found, it's recommended to follow these steps: enter the tracking number or reference number, select "Manage Delivery" then "Report Missing Package", and enter the original delivery address.
FedEx recommends checking everywhere the package might have been left by the driver before reporting it missing.
Packages that are reported missing may be eligible for a refund or compensation, depending on the courier company's policies and the specific circumstances of the case.
It's essential to keep a record of the shipment details, including the tracking number and the shipment date, to facilitate the claim process.
If a package is lost or stolen, it's crucial to report it to the courier company as soon as possible to initiate the claims process.
In some cases, customers may be able to escalate their complaint to a higher level of management at the courier company or contact their credit card company or insurance provider if they paid for additional protections.
The time it takes to resolve a lost package claim can be complex and time-consuming, and it's essential to stay patient and persistent.
It's crucial to stay organized and keep detailed records of all communication, including dates, times, and interactions with the courier company, to ensure a smoother claims process.
In some cases, customers may be required to provide additional information or documentation to support their claim, such as proof of purchase or a police report if the package was stolen.
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